In the extremely unlikely event that your package arriving DOA (dead on arrival)
The dead livestock must be clearly digitally photographed both inside and out of its shipping bag.
Do not throw away the deceased coral. We may require it to be shipped back to us.
An email with the digital pictures must be sent to shopiconicreef@gmail.com within 2 hours of the package delivery time. We cannot approve our Arrive Alive Guarantee without clear digital pictures.
Once the pictures have been received and all parts of our guarantee have been met then we can proceed to refund
A store credit will be issued, minus shipping, to either replace the same type of coral purchased or towards a future purchase.
This credit cannot be put toward the shipping price of another item.
Please read and follow the DOA procedures and issues that would void our Arrive Alive Guarantee
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